Patients & Families

Your stay,
our priority

All the information you need for a calm and safe hospitalization: schedules, rules, insurance, services, and more.

Visiting Hours Virtual Tour
9:00–21:00Visiting hours
2Max visitors at once
365 daysSecurity & surveillance
Emergency 24/7

Visiting Rules

Visiting a patient?

The patient needs rest to recover. Please respect these rules to ensure their well-being and everyone else's at the hospital.

Visiting hoursFrom 9:00 to 21:00. Outside these hours, access to rooms is not permitted.

Visitor limitMaximum 2 people at a time in a private room. In general wards, only 1 visitor per patient.

Overnight companionOnly one person is allowed during the night. Please use chairs or armchairs, never the patient's bed.

Respiratory symptomsFor the well-being and safety of our patients, we kindly ask you to take precautions during your visit if you have respiratory symptoms.

Smoke-free hospitalPursuant to Art. 277 Bis of the General Health Law, smoking is prohibited throughout the premises.

No outside foodFamily members may not consume food in rooms or waiting areas. Please use the dining room or cafeteria.

Silence and composurePlease maintain silence inside and outside the room. Avoid walking noisily or speaking loudly.

Children's entryIt is recommended to avoid bringing children under 12, as they are more vulnerable to hospital-acquired infections.

Hand hygieneWashing or disinfecting your hands before and after contact with the patient is one of the most effective measures to prevent infections.

No photos or videoTaking photographs or recording video inside the hospital is not permitted.

Special hours — Intensive Care (UCIA)

Visits to patients in the Intensive Care Unit have restricted hours to avoid interrupting medical care.

10:00 – 10:30 16:00 – 16:30 22:00 – 22:30

Important Information

Patient and family guide

These rules help us ensure the safety and well-being of all patients during their hospitalization.

  1. I

    Strictly respect visiting hours: 9:00 to 21:00. Maximum two people at a time per room; during health emergencies, only 1 person per room.

  2. II

    Overnight companion: Only one person is allowed during the night. To sit, use chairs or armchairs — never the bed — to avoid compromising the patient's hygiene.

  3. III

    For the well-being and safety of our patients, we kindly ask you to take precautions during your visit if you have respiratory symptoms such as cough, fever, or flu. Your support helps us protect everyone's health.

  4. IV

    The entire hospital is a smoke-free area. Tobacco or vaporizer use is prohibited anywhere in the premises (Art. 277 Bis, General Health Law).

  5. V

    Outside food: It is strictly prohibited for family members to consume or bring food into rooms or waiting areas. They may use the dining room and/or cafeteria.

  6. VI

    Maintain silence and composure inside and outside the room. Avoid noises that prevent patients from resting.

  7. VII

    Children's entry: It is recommended to avoid bringing children under 12 years old, as they are more vulnerable to hospital-acquired infections.

Hospital Nutrition

Meal service

The appropriate diet for each patient's condition is a fundamental part of their recovery. Our Nutrition Department ensures every meal is perfectly balanced, according to the treating physician's instructions.

Meal schedule (patients only)

Breakfast 9:00 – 10:00
Lunch 13:30 – 14:30
Dinner 19:00 – 20:00

Important for family members: The meal service is exclusively for hospital patients. Family members must go to the hospital's dining room or cafeteria for their meals. It is strictly prohibited to consume or bring outside food into the rooms.

Guidance

Medical expense insurance

To help you with your insurance company's procedures, here we explain the most important concepts. Remember that each policy varies — this information is for guidance purposes.

COVERAGE LIMIT:

The maximum amount your insurer will cover each time you need medical assistance, depending on the plan you contracted. Found on the cover page of your policy.

DEDUCTIBLE:

The amount you are responsible for paying when an accident or illness occurs. Found on the cover page of your policy.

DEDUCTIBLE FOR MULTIPLE CONDITIONS:

If your hospitalization covers more than one covered condition, a deductible may be applied for each one.

COINSURANCE:

The percentage you must pay on the total hospitalization costs covered by the insurer, after the deductible is deducted. Also detailed on the cover page of your policy.

MEDICAL COINSURANCE:

The percentage of total physician fees you must pay based on what is covered by your insurer. Varies per your policy's conditions.

NON-COVERED EXPENSES:

Charges that your insurer does not cover and will appear on your private account.

PRE-EXISTING CONDITIONS:

Illnesses or conditions that began before you purchased your major medical expense insurance and are therefore not covered by the policy.

ACCIDENT:

An event caused by an external, unforeseen, fortuitous, violent, and involuntary cause that injures the insured.

ILLNESS:

Signs and symptoms presented by the patient requiring medical attention.

EXCLUSIONS:

Illnesses or treatments that are not covered by the insurer.

Most common reasons for insurer claim denial?

Hospital expenses below the deductible Policy conditions (exclusions, waiting periods, etc.) Administrative policy issues (non-payment, exhausted coverage limit, etc.)

What happens if the insurer denies coverage for your account? Your account will need to be paid as a private patient.

Questions about your policy? Agreements Area · Ext. 184 / 185 / 229

Facilities

Hospital services

To make your stay and your family's as comfortable as possible, La Bene offers the following additional services.

Safe Deposit Box

Each room has an individual safe. We recommend not bringing valuables. We are not responsible for lost objects.

ATM

Located at the pedestrian parking entrance (Arista 960) and outside the Covadonga Pavilion.

Chapel

Located on the ground floor, through the Av. Venustiano Carranza entrance. For safety, candles may not be lit inside or in hospital niches.

24h Parking

Affordable 24-hour parking service. One free space per room, subject to availability. No vehicle liability.

Taxi Service

Request directly at the admissions desk.

24/7 Security

Security personnel and closed-circuit video surveillance in main service areas, 24 hours a day, 365 days a year.

Soul Quality Healthy Bistro

At Soul Quality you'll find fresh, flexible, and nutritious dishes, designed for you.

444 813 40 48 ext. 124

Public Relations

The Public Relations area is your point of contact with the hospital during your stay for comments, suggestions, and guidance.

Health Education

Infection prevention

Healthcare-associated infections (HAIs) can affect patient recovery. With small actions, we can all contribute to maintaining a safer and healthier environment.

Help us prevent hospital infections!

Your collaboration is essential. Small actions like washing your hands, wearing a face mask, and respecting room capacity protect not only your family member, but all patients in the hospital.

Safety

Emergency management

In case of emergency, the emergency brigade will provide support. Please follow their instructions for everyone's safety.

When you hear an emergency code:

Environmental Responsibility

Committed to the environment

La Bene San Luis fosters an ecological culture among its staff and patients. We invite you to join in with these simple actions from your room.

Turn off room and bathroom lights when not in use to reduce energy consumption.

Keep doors closed while air conditioning or heating is running to avoid energy loss.

Do not dispose of food scraps, paper, or sanitary towels in the toilet. These require large amounts of water to flush.

Use only the necessary water for hand washing. Water is a valuable resource we must all care for.

If you notice leaks, drips, moisture, or abnormalities, report them to nursing staff for immediate attention.

Use the recycling containers available throughout the hospital. A small change from your room can make a difference.

Thank you for caring for our environment!

Virtual Tour

Explore the hospital

Discover our facilities from anywhere. Click and drag to explore the hospital in 360°.

Hospital addressAv. Venustiano Carranza #1090, Col. Tequisquiapan, C.P. 78250 · San Luis Potosí, S.L.P. · Tel: (444) 813 40 48

Real stories

Your story at La Bene San Luis

Meet the experiences of those who have trusted us with their health and their families'.

Satisfaction survey

Your opinion is very important to us and helps us keep improving. Upon discharge, you can complete our satisfaction survey in person through our Public Relations staff, or you will receive it via WhatsApp and/or email.

You can also share your comments and suggestions via the QR codes located in common areas and/or reception desks.

Hospital
Survey Emergency
Survey Imaging
Survey

Patient information

Know your rights as a patient

1

Receive adequate medical care.

2

Receive dignified and respectful treatment.

3

Receive sufficient, clear, timely, and truthful information.

4

Freely decide about your care.

5

Grant or withhold your validly informed consent.

6

Be treated with confidentiality.

7

Have facilities to obtain a second opinion.

8

Receive medical care in case of emergency.

9

Have a clinical record.

10

Be attended when you file a complaint about received medical care.

Do you have any questions?

Our team is available 365 days a year to guide you before, during, and after your hospitalization.

(444) 813 40 48 View rooms Medical Directory
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· Immediate care · San Luis Potosí